If your child's Gwinnett County Public Schools (GCPS) bus is late or doesn't bring your child home, call your child's school or GCPS Transportation Dispatch at 770 513 6686 and choose prompt 3, according to the district's transportation FAQ, checked October 29, 2026. Your child's assigned bus number, stop location and pickup time are in ParentVUE.
GCPS does not list a live bus tracking app for parents on its transportation pages or its mobile apps page.
How do I find my child's GCPS bus route, stop and time?
Log into ParentVUE. The GCPS transportation FAQ calls the parent portal "the quickest way" to get bus stop information, and Paul Duke STEM High School's parent page says the stop time, location and bus number are listed there. The ParentVUE login is at ga-gcps-psv.edupoint.com, and your user name is the email address your school has on file. ParentVUE is the official source for your child's stop, time and bus number, and no separate live bus tracking app is listed on the district's transportation or mobile apps pages as of October 29, 2026.
The district updates that information throughout the year. From June through mid July, the transportation section of the portal is under construction while new routes are built, the FAQ says, so check it again after mid July each year.
You can also ask your child's school. The district's Parent Guide for Student Transportation says route and stop information is available through the local school and the parent portal.
What is the GCPS school locator?
The GCPS school locator tells you which schools serve a street address. You type in a street number, street name, city and ZIP code. It runs on BusPlanner Web, but it shows school assignments, not a bus stop or a bus's location.
The locator says questions about mapping or attendance boundaries go to the GCPS Planning Department at 678 301 7085.
Who do I call about a GCPS bus problem?
A bus that's late or never came: your child's school, or Transportation Dispatch at 770 513 6686, prompt 3.
Routes, schedules and general questions: Regular Education Transportation Customer Service at 770 338 4800, listed on the district's transportation contact numbers page.
Special needs transportation: Special Needs Transportation Customer Service at 770 513 6881.
A stop you think is unsafe, bullying on the bus or a concern about a driver: the Transportation Supervisor assigned to your child's school.
Every GCPS school has a named supervisor with a direct phone and email on the contact numbers page. GCPS asks parents to include the school name, the child's name and the reason when calling or emailing a supervisor.
Can I get my child's bus stop changed?
Not for convenience, and only through the Transportation Supervisor assigned to your child's school. GCPS says bus drivers aren't allowed to change a stop.
The district is blunt about what doesn't qualify. Its FAQ says stops won't be changed for personal preferences such as how close the stop is to your house, whether you can see your child from home, that the bus passes your house on the way, a lack of sidewalks, that it's dark outside, or to get off sooner or later. GCPS says parents are responsible for children's safety walking to, from and waiting at the stop.
How stops get set, according to the FAQ:
Buses only travel streets at least three tenths of a mile long with a safe turnaround.
Stops are at least one tenth of a mile apart, and most GCPS students walk no more than three tenths of a mile. State standards allow up to half a mile.
Stops are at least one tenth of a mile from roads of 40 mph or more, and children on those roads get a stop on their side of the street.
Students aren't allowed to cross multilane roads.
Stops are reviewed every year, and the district says parents are notified of changes.
High school students who live less than one and a half miles from their home high school get stops only on a limited basis, the FAQ says, citing Georgia Code 20-2-188.
Can my child ride a different bus or get off at a friend's house?
Only in an emergency approved by a school administrator. Send the school a note, and if it's approved, the school gives your child a GCPS bus pass for that ride. Drivers can't drop a child at a different stop without one. GCPS warns that some buses are at capacity, so have a backup plan.
Child care is handled differently. If your child goes to a day care five days a week, fill out the Transportation Parent Authorization Form on the district's Bus Routes and Safety page. The day care also has to send the school a Verification of Daycare Enrollment form, and the change doesn't start until the school enters it in the student system. An Alternate Bus Stop Form is on the same page.
The Verification of Daycare Enrollment form has two halves, according to the FAQ. You complete and sign the top, the day care director completes and signs the bottom, and the finished form is faxed to your child's school. If GCPS serves that day care, your child is assigned to the bus that serves it for pickup, drop off or both.
Students on a permissive transfer don't get district bus service. GCPS says transportation for them is the parent's job.
What do the colored bus tags mean in elementary school?
Each GCPS elementary student wears one transportation tag on the backpack, and the color tells staff how the child gets home:
Green: every kindergarten student.
Red: a temporary tag for new students or a new stop, replaced within ten days.
Yellow: rides a GCPS bus home or to a day care served by GCPS.
Orange: rides a day care's own bus.
Blue: car rider.
White: walker.
If the tag on your child's bag doesn't match how they actually get home, call the school before the next dismissal.
What does GCPS do about drivers who pass a stopped school bus?
GCPS has put cameras on 300 buses to deter drivers who illegally pass a stopped school bus, according to its School Bus Camera Safety Program page. When the bus's lights are on, the system automatically detects a vehicle passing and records the violation, and the driver gets a citation in the mail.